Customer Support
Frequently asked questions.
Frequently Asked Questions
Your FileAve Account
Sign Up
Signup is easy--we don't ask for any personal information, and your email address
will be kept private. Use the "Sign Up" link on the blue menu, and enter a username,
and a password to sign up.
Log In
Just enter your username and password in the login box, on either the home page,
or the Log In page. You can choose to store your username
and password as "cookies" on your computer, so the next time you visit our site
you won't have to enter the information again. To do this, select the checkbox marked
"Save Login Info on this Computer?"
Uploading Files
You can create your own folders to organize your files as you go (See section below
on managing files). Or, you can upload files into the "root" of your site, not into
a folder.
There is an "Upload Files" button at the top of each page. Select that link, and
the next page will contain six input boxes and "Browse" buttons. Use the Browse
button to look for the file on your computer that you wish to upload and store here.
When you've found the file you want, double-click it.
If you have more files to upload, move on to the next input box, and repeat the
step above to locate and select your file.
When you've selected up to six files to be uploaded, click the "Upload" button to
begin the process of moving the files from your computer to our site. When the process
is complete, you'll see a report of the files uploaded, their file sizes, and whether
or not the upload was successful.
FTP Access
You can upload and download files to and from your account with FTP access! Use
the following FTP connection information in your favorite FTP software (such as
CuteFTP ):
Host Name:
ftp.fileave.com
User Name/Password: Your existing username and password.
If you have problems connection, it could be because you're behind a firewall that
blocks active mode FTP. You should set your FTP software to use "PASV" mode and/or
enable "Firewall" mode. Refer to the documentation for your FTP software for switching
to passive and firewall modes.
Managing Files
You can create folders, to organize your files. From the "My Files" page, enter
the name of the folder you wish to create (alphanumeric characters only, please)
next to the "Create Subfolder" button, and click the submit button.
Use the links to the right of any file to rename or copy the file, or if its a text-based
file, use the Edit link to modify the file.
Hotlinking/Direct Linking/External Linking
If you wish to place a files in your account on another website, such as an image,
Flash animation, WAV file, etc., we provide the web URL right underneath each filename.
That page will give you the URL you need to use for either linking directly to your
files from other pages, or for placing directly into the HTML for other web pages.
Account Usage, Locking, and Limits
Different account plans have various limits on the number of hits they can get to
their files by other users, as well as limits to the amount of files you can store
in your account. Each time somebody downloads a file from your account, your daily
usage increases. If the total usage for the last 24 hours exceeds your plan limit,
your account will "lock", and downloads from your account will no longer function.
You will still be able to log in and upload files, and access your own files.
Downloads from your a ccount will automatically be unlocked when the total usage
over the last 24 hours drops below your plan limit.
Downloads Locked?
Each account has a limited amount of data transfer permitted in a 24 hour period.
Deleting files from your account won't help. This does not include uploads to your
account, but only downloads of your files. Without these limits we would be giving
away unlimited bandwidth, which is simply not possible to do; the bandwidth costs
would run us out of business in a few months.
If you've exceeded your daily data transfer limit, check the 24 hour chart on your
account page, it will indicate to you how much data transfer has been generated
by downloads of your files in the last 24 hours, and will help you see how long
it will be until your total usage is below your account's limit. Once the total
falls below your limit, your downloads will be unlocked within an hour.
Note that downloads can occur even if you aren't using our site! Any time you post
images, song files, media, videos, etc., hosted by FileAve onto other websites, those
pages can be viewed by people at any time - a person viewing a website, which includes
an image hosted on FileAve, is downloading that image, even if they aren't
actively choosing to do so. Any time files are sent from our system to a person
viewing a page with files hosted by us, "downloads" are happening and your usage
will reflect this.
How do I put a song on my web page?
Once you have a music or video file uploaded, use the "Get Codes" link next to the
file, on the My Files page, to generate EMBED tags that can be used on other sites
to play the video file. You can adjust the width and height tags in the code we
give to either hide, or enlarge the player and its controls, which will appear on
the page after you add the codes.
Building a Website
Default HTML Documents, Home Pages
You can create a home page that you can share with others by providing them the
URL to your a page uploaded to your account.
This can be done with any HTML file, no matter what it's named (such as "home.html"),
but is easiest if you create a "default document" in the your account. When you
have a default document, you don't have to specify a filename, just the path to
the folder, which we provide at the top of the "My Files" page.
A default document is an HTML file that must be named index.htm, index.html, or
index.php. This can be created with any number of HTML utilities, our "Create Index"
or "Create Text File" features, or even just a text editor. Once you have a default
document, you can share the URL to the folder from the top of the My Files page,
instead of the full URL to the file, and the default document will be automatically
loaded.
PHP Scripts
We support PHP, PHP3, and PHTML scripts. You can find free PHP scripts at HotScripts.com .
Privacy Issue with PHP Applications
Please be aware that any file in your account can be downloaded if its full path
and filename is known (with the exception of PHP scripts, that execute on the server).
File locations are especially known in the case of published Open Source, Freeware
and Shareware applications.
For any data files used, consider to disguise the original directory (folder) and
file names by recoding them to something difficult to guess.
Submitted by Richard
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